Successful Professionalization at PalmerHargreaves

In a phase of strong agency growth, Susanne Hoffmann, Managing Partner at PalmerHargreaves Germany, chose LEADING Job three years ago.

And found exactly the right solution to the need for professionalization in our agency software.


"A few years ago - it was probably 2016 - we were in a phase of strong growth and it had become clear to us that our partially self-developed FileMaker tools could no longer withstand the new requirements.

So we looked around for industry-specific solutions. After exploring the market, we decided in favour of LEADING Job. Here we found many answers to our most burning questions. For example, the introduction of the electronic approval workflow has changed a lot. I still remember the days of time-consuming manual cycles, including lost receipts. Consultants regularly queued in the accounting department to get copies of incoming invoices. Today, every authorized person accesses his incoming invoices himself.


Our conclusion: The decision to introduce LEADING Job has led to the desired professionalization. Growth could no longer be achieved with conventional tools. LEADING Job has simplified our processes and made them more traceable. I can only recommend the software to any company that faces the same challenges as we did a few years ago". 


Susanne Hoffman is Managing Director at Palmer Hargreaves Germany. The owner-led, independent communication agency has offices in Germany, England, Russia and China. Since 2016, Palmer Hargreaves has been relying on LEADING Job for its Cologne office with over 130 employees.